Shipping Policies

Shipping Notices & Policy

BOOKS & MAPS ONLY

All physical book ans maps are shipped the next day after an order is placed, unless otherwise stated on the order page. We ship items on the mornings of Monday - Saturday only. All packages are shipped in accordance with our regular business hours which can be found in the right navigation menu on this page; along with the current time. Please note that Hawaii does NOT observe DST.



If your book or map order is placed between 9 a.m. HST and 3 p.m. HST then your items will be mailed the following morning. All orders placed after 3:00 p.m. HST will be added to the next day's orders. For example, if you order your items at 5 p.m. HST on Monday, your items will be considered part of our Tuesday orders. Thus, your items will be shipped first thing Wednesday morning. We will make every reasonable attempt to expedite Express orders, but this policy applies to Express shipping as well. We will ship items on Saturday mornings (from Friday orders) at our convenience for Priority Mail items; otherwise they'll be mailed on Monday as per our regular policy. Express Mail items are only mailed Monday-Friday before noon. No shipments are made on Sunday.

To summarize this policy, this chart shows the *best guess* shipping arrival times (guidebooks only):



If your order is placed BEFORE 3 p.m. HST on:



Sunday - All items will ship Monday and arrive on Wed-Thur of that week. Express items should arrive Tuesday.

Monday - All items will ship Tuesday and arrive on Thur-Fri of that week. Express items should arrive Wednesday.

Tuesday - All items will ship Wednesday and arrive on Fri-Sat of that week. Express items should arrive Thursday.

Wednesday - All items will ship Thursday and arrive on Sat of that week or Mon of the following week. Express items should arrive Friday.

Thursday - All items will ship Friday and arrive on Mon-Tues of the following week. Express items should arrive Saturday.

Friday - All items will ship in accordance with our Sunday policy. At our convenience we'll ship on Saturday and they should arrive Tue-Wed of the following week. NO Express items can be mailed on Saturday; they'll be mailed Monday before noon.

Saturday - All items will ship in accordance with our Sunday policy. Items should arrive Tue-Wed of the following week. NO Express items can be mailed until Monday; they'll be mailed Monday before noon.

STORE MERCHANDISE ONLY (CALENDARS, TOWELS, etc)

All merchandise purchased from our online store will be packaged and shipped within 1-4 business days. All items are shipped via USPS Priority Mail unless otherwise stated. We use drop shipping directly from our wholesaler, so the products will arrive to you directly from their location. If you have not received your items within 7-10 business days of your order, please contact us so that we can promptly inquire with our wholesaler about the delay.

We are not responsible for delays, damage, or failure to deliver caused by USPS and no refunds will be issued for delays or failure to deliver on their end. We track all items (excluding maps) and will always attempt to provide you with this tracking number as well. For any damages that occur during shipping, you must notify us immediately and provide a photograph of the damaged items so that we can file a claim with USPS. All damaged items will be replaced once USPS has approved the claim; we do insure ALL packages at no cost to you.