Hawaii Official COVID-19 Contacts

Help Desk & Frequently Asked Questions

Editor's Note:

As you may know, the Hawaii response to COVID-19 by the different counties/islands has created a patchwork of emergency rules, orders, travel restrictions, and proclamations. Naturally, we recognize this may cause some confusion to visitors. We've included contact information, useful links, and additional resources below that should help potential Hawaii travelers with their questions.

Hawaii's re-opening has honestly been an evolving process with regular rule/pre-test changes and a frequent 'drip-drip-drip' of ongoing updates. We recognize these updates and changes can confuse potential travelers, and we want to reassure our readers that we are continuing to closely monitor this situation. We will regularly provide additional updates, from official sources, on this website as more information becomes available to us. We also encourage our readers to sign up for our weekly emails on Hawaii Travel updates and other developments.

John Derrick
Published on: 10-30-2020
Published by: John C. Derrick
Hawaii Official Contacts & Help Desk Image

Hawaii State Contacts & FAQ

Have COVID-19 questions related to Hawaii travel?

  • Travel related questions: call GoHawaii at 1-800-464-2924.
  • Health & human services: call Aloha United Way at 2-1-1.
  • Quarantine & Isolation: call Hawaii CARES at 1-800-753-6879.

Who do I contact for issues with the Safe Travels Hawaii Program?

Check out the Safe Travels Hawaii Program Help page for questions about the online application form or issues with the app.

If you need additional assistance with logging in or any technical issues, call the Safe Travels Hawaii Program Service Desk toll-free at 1-855-599-0888 between 10 a.m. and 10 p.m. Hawaii Standard Time. Domestic and international callers are accepted.

If I have recovered from COVID-19 but still test positive for the virus what do I need to do to travel?

In order to qualify for a COVID-19 exemption to the 14-day quarantine, you must submit the following two pieces of information and receive approval prior to arrival:

  1. A copy of a positive Nucleic Acid Amplification Test (NAAT) from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory taken no more than 90 days prior to your departure date.
  2. A signed letter from a medical provider stating that you have not exhibited symptoms and are fully recovered – this letter must be signed at least 10 days after your positive test and no more than 14 days from your departure date.

All documents must be on company-issued letterhead and submitted to covidexemption@hawaii.gov for processing prior to travel. Please allow a week for processing.

Additional Information

More information on the current COVID-19 rules & restrictions, including for each Hawaiian county/island, can be found on our updated page for Hawaii Travel Restrictions →

Additional information on Hawaii's re-opening process, along with a frequently updated traveler FAQ, can be found in our article: Hawaii Reopening to Visitors - What you need to know →

Hawaii pre-travel testing information, requirements, official state partners, and related costs can be found in our article: Hawaii COVID-19 Testing Procedures & Requirements →

Hawaii official state partners for the trans-Pacific and inter-island travel tests can be found on our: Hawaii Trusted Travel Partners and Related Costs →

What's Open, Closed, and Reopening Soon in Hawaii?

Now that visitors can once again enjoy Hawaii's remarkable natural beauty, great open spaces, unique experiences, and signature hospitality, we've created a new article to cover everything you need to know about What is Open, Closed, or Reopening Soon →

On that page, we've compiled a list of all the major Hawaii resorts, hotels, b&b's, inn's, and attractions that have already reopened or plan too soon, and their reopening dates when applicable.

Latest Hawaii COVID-19 Travel News & Headlines

We've also created a new page dedicated to the day-by-day updates that are occurring with Hawaii's reopening process: Hawaii COVID-19 Travel News & Headlines →

Stay Informed About Hawaii COVID-19 Info Receive the latest updates about Hawaii's re-opening, current restrictions, testing requirements, etc. with weekly email updates from GoUS Hawaii.



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