2024 Guides | Tours Kauai | Oahu | Maui | Big 'I'

Booking Terms

Plan, Pack, and Go with Guide of US, LLC

Last Modified: April 6, 2016

Booking Services Terms and Conditions

By purchasing accommodations, activities, tours, travel information and other related travel services on Hawaii Guide (Hawaii-Guide.com), GuideofHawaii.com or any other Guide of US, LLC owned affiliate (hereinafter collectively referred to as "The Guide of US Companies") websites, you agree to comply with the following terms and conditions contained herein.

How Our Services Work

Hawaii Guide is not a booking agent, accommodation provider, or tour operator, and does not charge a commission to any establishment/provider found on this website. Hawaii Guide only acts as an intermediary between establishments, and provides customers with a medium to find (search) and pay for our unique travel services. By making a booking on the website, you (customer) agree to accept the costs and terms as posted on Hawaii Guide and that the customer agrees to the terms and conditions of the particular establishment or provider.

Furthermore, customer acknowledges that by making purchases on Hawaii Guide that they are purchasing our independent travel services, including a detailed travel packet, securing our exceptional customer care, and acquiring our experience, understanding and knowledge regarding what Hawaii Guide believes to be the best tours, activities, and lodging within Hawaii.

Our partners (tour, activity and accommodation establishments/providers) who make travel packages available on Hawaii Guide are required to include all fees and surcharges in their listed prices. Hawaii Guide makes no guarantees for availability of any provider on our site. Our services are unconditionally based upon availability of each establishment/provider. Listed prices may require a stay of a particular length or have blackout dates, qualifications or restrictions.

Booking Services

Bookings for your travel and any accompanying companions on the same itinerary must be purchased only by you as the credit card holder. All bookings are based upon availability. No booking or reservation is final until a confirmation email and packet has been delivered to the customer. A valid phone number is required to secure a booking. Without exception, name changes are not permitted once reservation has been confirmed.

Incidental Charges

Incidental charges (including but not limited to parking, valet service, telephone, internet, insurance or other incidentals) incurred by you or on your behalf for hotel, rental car, activities, tours or other similar types of reservations and made on The Guide of US Companies’ websites are not included with the booking and are your sole responsibility.

Valid Credit Card Required

A valid Visa, MasterCard, Discover or American Express credit card must be used at the time the booking is reserved or a confirmation email and packet cannot be delivered or issued. Your name and home address must exactly match the address on your monthly credit card statement from the issuing bank or the transaction will be denied.

Refunds, Cancellations

The Guide of US Companies allows all customers to reschedule or rebook their tour or activity bookings with 48-hours notice (except for tours or activities specifically sold subject to other cancellation and refund terms). The Guide of US Companies allows all customers to reschedule or rebook their accommodation bookings with 45-days notice. The Guide of US Companies reserve the right to charge a processing fee in the event of a refund or cancellation in addition to any charges imposed by tour operators, hotels, accommodation owners, wholesalers or other related travel service companies. If your travel documents and/or booking reservations are deemed refundable in accordance with the published rules of the tour operators, hotels, accommodation owners, wholesalers or other related travel service companies, any refunds will be made to our customers if and only after the money originally paid to these companies has been paid back to The Guide of US Companies. In such events, The Guide of US Companies will make best efforts to return such funds back to customers in the timeliest manner possible. Additionally, the following terms and conditions apply:

  • Once travel has commenced, the booking is totally NON-REFUNDABLE.
  • Partially used bookings are totally NON-REFUNDABLE.
  • Any unused or partially used components of the booking, including, but not limited to, hotel accommodations and car rentals, are NON-REFUNDABLE.
  • Cancellation fees will be assessed and are NON-REFUNDABLE for any reason, including illness or any other emergencies.

Liability Disclaimer

The Guide of US Companies make no representations about the suitability of the information, software, products and services contained on their respective websites for any purpose, nor does such content constitute any endorsement or recommendation of such products or services by The Guide of US Companies. All such information, software, products, and services are provided "as is" without warranty of any kind. The Guide of US Companies disclaim all warranties and conditions that this website, its servers or any email sent from The Guide of US Companies are free of viruses or other harmful components. The Guide of US Companies hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

The Guide of US Companies shall, in no event, be liable for any type of punitive, incidental, special or consequential damages arising out of the use of this website in any way, or with the delay or inability to use this website, or for any information, products and services obtained through or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if The Guide of US Companies have been advised of the possibility of damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

The Guide of US Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such tour operators, hotels, cruise companies, wholesalers or other travel related service companies as well as for any acts of any government or authority for any personal injuries, death, property damage or any other damages or any resulting expenses. The Guide of US Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, re-scheduling, re-booking, re-routing, strike, force majeure, financial insolvency, bankruptcy or other causes beyond their direct control and have no responsibility for any such events as well as for any additional expenses or damages.

In no event shall The Guide of US Companies be liable for any direct, indirect, punitive, incidental, special or consequential damages arising in any way connected with: (i) customers’ access to, display of or use of this website or (ii) the delay or inability to access or display or use this website (including, but not limited to, customers’ reliance upon opinions appearing on this website; any computer viruses, information, software, linked sites, products and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability or otherwise--even if The Guide of US Companies have been advised of the possibility of such damages.

The Guide of US Companies represent and serve as booking managers for carefully selected tour operators, hotels, wholesalers and other related travel services companies--all of which are independently owned companies. Every reservation accepted on The Guide of US Companies’ websites is subject to the terms and conditions of the tour operators, hotels, cruise companies, wholesalers or other related travel related service companies. The tour operators, hotels, cruise companies, wholesalers and other related travel services companies providing travel or other services on this website are not agents or employees of The Guide of US Companies.

If, despite the limitations above, The Guide of US Companies are determined to be liable for any losses or damages which arises out any of the occurrences described above, then The Guide of US Companies’ aggregate liabilities will not exceed an amount greater than: (a) one-hundred twenty-five dollars (US$125.00) or (b) the transaction fees assessed for purchases on this website.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedies specified in these terms are determined to have failed its essential purpose. The limitations of liability provided in these terms inure to the benefit of The Guide of US Companies.

The parties further acknowledge that the limitations set forth in these terms and conditions are integral to the amount of fees charged by The Guide of US Companies for the services provided, and recognize that were The Guide of US Companies to assume any further liability beyond that set forth above, such fees would be substantially higher.

Indemnification

You agree to defend and indemnify The Guide of US Companies and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your:

• Breach of these terms and conditions or the documents referenced herein;
• Violation of any law or the rights of a third party; or
• Use of this website.

Personal and Noncommercial Use Limitation

This website is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this website.

Copyright and Trademark Notices

All contents of this website are the property of:
Hawaii Guide
1792 South Lake Drive
Ste 90 - 311
Lexington, SC 29073 USA
All rights reserved.

Hawaii-Guide.com, GuideofHawaii.com, Hawaii Guide, 'Plan, Book, and Go...,' Hawaii Guide Travel, GuideofHawaii, Guidescore, The Guide’s Choice, The Guide’s 'Top Picks,' Guide Value Packs and the “Hawaii Guide logo” are either registered trademarks or trademarks of or domain names used and registered by The Guide of US Companies.

Warranties

You hereby warrant and represent that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. 

No Unlawful or Prohibited Use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Links to Third-Party Sites

This website may contain hyperlinks to websites operated by parties other than The Guide of US Companies. Such hyperlinks are provided for your reference only. The Guide of US Companies do not control such websites and are not responsible for their contents. The Guide of US Companies' inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Service Help

For help with questions or problems with this website, contact us toll free at (844) 444-8433 or email: [email protected].

Typographical Errors

The Guide of US Companies’ websites makes every effort to ensure that information, products and prices listed are updated, accurate and complete. However, in the event a product is listed at an incorrect price or with incorrect information due to a typographical error or incorrect information received from our suppliers, The Guide of US Companies have the right to refuse or cancel any reservation based upon such typographical error or erroneous information, without regard to whether the reservation has been confirmed and your payment received by The Guide of US Companies. The Guide of US Companies’ only obligation will be to immediately issue a refund for the amount of the charge.

Modification of These Terms and Conditions

The Guide of US Companies reserves the right to change, at any time, the terms, conditions and notices under which this website is offered.

General

The agreements expressed in these terms and conditions are governed by the laws of the State of South Carolina, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Lexington, South Carolina, USA in all disputes arising out of or relating to the use of The Guide of US Companies’ websites. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. You agree that no joint venture, partnership, employment or agency relationship exists between you and The Guide of US Companies as a result of these terms and conditions or use of this website. The Guide of US Companies' performance under these terms and conditions is subject to existing laws and legal process, and nothing contained in these terms and conditions is in derogation of The Guide of US Companies' right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by The Guide of US Companies with respect to such use.

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms and conditions shall continue in effect.

These terms and conditions constitute the entire agreement between you and The Guide of US Companies with respect to this website and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and The Guide of US Companies with respect to this website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters and/or data mentioned herein are not intended to represent any real individual, company, product or event. Any rights not expressly granted herein are reserved. 

Terms of Use & Disclosures

This website's use is your expressly conditioned acceptance of the terms, conditions, and disclaimers found within our Disclaimer of Warranty and Limitation of Liability page without any modifications. Your use of this website constitutes your acceptance of all the terms, conditions, and disclaimers posted herein. If you do not agree with any part of these terms and conditions, you should not use this website. We also receive a small commission from travel partners for some of the links found on this website. All partners and related links comply with our Advertising Disclosures. For example, as an Amazon Associate, we earn from qualifying purchases. These links do not cost you anything and help provide the necessary funding to maintain this website. Mahalo!

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